Refund Policy

Last updated: September 3, 2026

Our 90-day guarantee

If Tart Cherry Extract has not earned its place in your routine, email us within 90 days of delivery and we refund the product price you paid plus the tax on it. Shipping charged at checkout is not refunded, so this is not a full refund. The guarantee covers your first order only, one per household, and the first shipment of a subscription counts as that first order. How much is left in the bottle makes no difference. You keep it, and you never pay return postage.

If we cannot ship within the time we promised and you would rather not wait, tell us and we cancel and refund you within seven business days. That is your right under the FTC's Mail Order Rule, and it applies whatever else this policy says.

How to ask

Email hello@getgoodgrove.com from the address on the order, put the order number in the subject line, and tell us what happened. We answer seven days a week, usually within a few hours and always within one day. No form, no phone line, no return address. Money goes back to whatever paid for the order, in the currency you were charged in. We submit an approved refund within 5 business days; your bank posts it in another 5 to 10.

If something is wrong with the delivery

Crushed, leaking, broken seal, wrong label or wrong item: email us within 14 days of delivery, 30 days outside the US, with photos of the outer package, the bottle, the seal, and the label including the lot number. You choose — a free replacement or your money back. Keep the bottle until we confirm the outcome; that lot number is what we take to the supplier. If a parcel never arrives, claim within 30 days of the last day of the estimated delivery window, 45 days outside the US, and you get a full refund including shipping, or a replacement, your choice. If tracking says delivered and the parcel is not there, tell us within 30 days of that scan; once per account, address and payment method in any 12 months.

If a parcel is refused or comes back

When tracking confirms a refusal, a wrong address or an unclaimed parcel, we refund the product price and its tax, less the shipping charged at checkout, less a $5 failed-delivery fee, and on an order that shipped free — every subscription delivery, and any one-time order of two bottles or more — less the shipping we actually paid, never more than $9.95. If the delivery failed through our mistake, everything comes back, shipping included, with no fee. There is no restocking fee on any order.

Customs charges are not refundable

On orders to Australia, Canada and the United Kingdom you are the importer of record. Duty, import VAT, GST and carrier handling are not collected at our checkout and are not part of the price you see. That money never reaches us, so we cannot give it back. Refusing a parcel over a customs bill is a refused parcel like any other.

Subscription refunds

Your first subscription delivery is covered by the guarantee. Every later delivery is refundable within 30 days of its delivery date — product price plus tax, no return — limited to one per subscription in any 12 months. Cancelling is free, online in three steps or by email, never by phone. The cutoff is 24 hours before a charge; if a charge still goes out after you cancelled, you get all of it back and it does not use up your one renewal refund.

Your rights in the UK, Australia and Canada

These run alongside everything above, on their own clocks, and nothing here cuts them down.

United Kingdom. You may cancel for any reason within 14 days of receiving the goods, and that refund includes the standard outbound delivery charge. Under the Consumer Rights Act 2015 you have 30 days to reject goods that are faulty or not as described. We do not rely on the hygiene exemption and we want nothing sent back.

Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Canada. Provincial law lets you cancel if we have not delivered within 30 days of the date we gave you, and the refund is then due within 15 days.

Before you file a chargeback

Email us first. Most of these are settled in a day or two; a chargeback takes 30 to 90 days and often ends with less money in your pocket. We do defend disputes with our order, consent and tracking records, and we hold any pending refund on the same charge while one is open. You keep every right your card issuer and your own law give you.

How we are allowed to describe this guarantee

We do not call it risk-free, no-risk, nothing-to-lose or a full refund, because it is not a full refund: shipping stays with you. Wherever we advertise it — product page, email, or an ad — the words "first order only" and the fact that shipping is not refunded appear next to the claim. If we ever break that rule, what you were shown at the point of sale is what we honour.

The legal part

Get Good Grove is operated by Veylor Commerce LLC, a Wyoming limited liability company. Wyoming law governs, and disputes go to arbitration under our Terms of Service, with 30 days to opt out. Consumers in the UK, Australia and Canada keep their mandatory rights and their own courts regardless.

This is a dietary supplement. It is not for anyone under 18, and if you are pregnant, nursing, managing a medical condition or taking medication including blood thinners, talk to your doctor first. If you react badly, stop taking it and get medical help — 911 in an emergency — and tell us: we report serious reactions to the FDA, and you can report one yourself to MedWatch on 1-800-FDA-1088.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.