FAQ

The product

What is Get Good Grove Tart Cherry Extract?

One ingredient: concentrated tart cherry (Prunus cerasus) extract in a capsule. No added stimulants, no sweeteners, no proprietary blends. It is a dietary supplement for daily use — Joint Comfort Support, Healthy Uric Acid Support and Antioxidant Support.*

How many capsules are in a bottle, and how long does one last?

60 capsules. The serving is two capsules a day, so one bottle is a 30-day supply.

How do I take it?

Two capsules with water, once a day. Tart cherry works cumulatively rather than on the day you take it, so taking it consistently matters more than taking it at a particular hour.

How long before I notice anything?

We do not promise a date, and we would rather not guess at one. What we do say is that we designed the plans around ninety days, because that is the length of time people generally give a daily supplement before deciding whether it stays in their routine. Every first order is covered by our 90-day money-back guarantee, so the decision does not have to cost you anything.

Who should not take it?

Anyone under 18. If you are pregnant or nursing, taking medication — blood thinners in particular — or managing a medical condition, talk to your healthcare provider before starting this or any supplement.

Is it a medicine?

No. It is a dietary supplement. It is not intended to diagnose, treat, cure or prevent any disease.

Ordering and delivery

Where do you ship?

The United States, the United Kingdom, Canada and Australia. If your country is not in the list at checkout, we cannot deliver there yet.

What does shipping cost?

The rate is the same in all four countries. There is no international surcharge. Free shipping is set on how many bottles are in the box, not on what you paid for them, so a discount can never cost you your free shipping.

How long does delivery take?

Orders are picked and dispatched within one working day. From order to doorstep is typically 8–12 working days, tracked the whole way, to every destination we serve. Weekends and public holidays are not working days, and customs clearance is not included in that figure.

Those are estimates, not guaranteed delivery dates. We do not offer date-certain or express shipping to any destination.

Why does it take that long?

There is no warehouse down the road from you. Every order crosses a border on its way, including orders inside the United States. We would rather tell you that before you pay than after.

Will I have to pay customs or import charges?

Possibly, outside the United States. Any duty or import tax is set by your own country and is charged to you as the recipient. We cannot predict it and we cannot refund it. The carrier will normally hold a parcel until an outstanding charge is paid.

How do I track my order?

Every order ships tracked. You get a tracking link by email when the parcel is dispatched. If the tracking has not moved for a week, email us — chasing the carrier is our job, not yours.

My parcel is late, or it says delivered and nothing arrived.

Email hello@getgoodgrove.com with your order number. We put a trace on it, we tell you what comes back as it comes back, and we settle it with a replacement or a refund. You will not have to argue with us about it.

Subscriptions

How does the subscription work?

You pick how much you want per delivery — one, two or three bottles — and it arrives on a cycle matched to that supply: every 4, 8 or 12 weeks. Subscribing takes 20% off the price and every subscription delivery ships free.

Can I skip, pause or cancel?

Yes, any time, from your account, without emailing anyone. You can also push a delivery back if you are still stocked up, or bring one forward if you are running short.

Am I locked in for a minimum number of deliveries?

No. There is no minimum term and no cancellation fee.

What are the free guides?

Two PDFs we wrote. The Purine Food Guide comes with any order of two bottles or more, and the 90-Day Check-In is added at three bottles. They are digital, so they arrive by email and do not affect your shipping.

Money back

What is the 90-day money-back guarantee?

If Tart Cherry Extract has not earned its place in your routine, email us within 90 days of the date your order was delivered and we refund what you paid for the product. You do not have to send the bottle back.

The guarantee covers a customer's first order, one per customer and one per household. It refunds the product price and tax, not shipping. Full terms are in our Refund Policy.

What if my order arrives damaged?

Email us with your order number and a few photographs of the carton and the bottles. You choose whether you would rather have a replacement or a refund. We will not ask you to ship a damaged parcel back across a border.

Getting hold of us

How do I contact you?

hello@getgoodgrove.com, seven days a week, usually within a few hours and always within one day. Email us or use the chat on this site; a real person answers both.

* These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.